Infrastructure Management Services

Syllabus for Infrastructure Management Services

Physical Machine Architecture & Overview

  • What is x86 architecture
    • Difference between CISC and RICS
  • 32 bit architecture
  • 64 bit architecture

Operating System Fundamentals

  • OS function
  • 7 layers of model

Working with windows

  • Flavors of window OS
    • What is core OS?
  • Installations
  • Filters and Folders
  • User Roles
  • Using Microsoft management console and various administrative tools
  • Disk Management
    • Overview of NTFS
    • Security properties
    • Enabling features such as Quota/Compression
  • Auditing and Event Logs
  • Shared folders
  • Windows printing
  • What is window registry
  • Installing windows application/packages
  • AD Domain concepts
    • Pre requsites for AD domain
    • Benefits of AD domain
    • Joining a machine to a domain
  • Using performance monitor
  • Introduction Network troubleshooting tools
    • Ping
    • Tracert

Networking Basics

  • Network Topologies
  • IPV4 addressing
  • Subnetting
  • Hub/Switch
  • Firewall
  • Client-server architecture
  • What are multi-tier applications
  • Routing Basics
  • What is default gateway
  • Network services
    • Name Resolution(DNS)
    • Service Records
    • using the NSLookup command
  • DHCP
  • Mail(SMTP/POP3)

Storage Basics

  • Local Block storage
    • Disk partition
    • File System
  • Shared Storage
    • SAN(Block Storage)
    • iSCSI
    • FC
    • NAS
    • NFSv3
    • CIFS
  • LUN masking
  • Zoning
  • WWN & WWPN
  • RAID

Working with Linux

  • Unix Architecture Overview
  • Installing Linux OS
  • methods of login to the system
  • Overview of SQL( DDL , DML ,DCL)
  • working with bash
    • working on command line’
    • shell scripting fundamentals
  • working with text files and directory
  • working with VI
  • Local users and groups
  • Permissions and ownerships
  • Process management
    • Service control
  • Background and foreground process
    • Performance management using command
  • line tools
  • system logs
  • package management
    • install, querying and removing packages(rpm/deb)
  • Overview of open source, GNU and free software

Remote management and Monitoring tools

  • RDP
  • SSH/Telnet
  • Putty
  • WinSCP
  • iLO/IP-KVM

Task Scheduling

  • Windows scheduler
  • Cron Jobs

Virtualization

  • Virtualization Benefits
  • What is Hypervisor
  • What is virtual machine

Altering and alarms

Cluster Basics

Process overview

  • Life cycle of a trouble ticket
  • change requests
  • RCA

Communication overview

  • How to communicate over mail?
    • What to avoid?
    • How to be polite and respect others opinions
  • How to ask questions
  • How to write technical documents(RCA, Issue Description)

Troubleshooting skills

  • How to approach unknown problems
  • Searching with google to find solutions